Help Desk Technician

Desired Traits:

• Basic working knowledge of how IT Networking operates regarding routers, switches, and modem set-ups
• Basic troubleshooting experience with Windows or IOS operating systems
• Technical aptitude, whether curiosity with a hobby or prior technical troubleshooting experience professionally
• Customer Service experience while being able to handle customers on the phone that are having issues
• Self-starter, someone who can be professionally persistent and have proper business ethics

Pluses:

• Understanding of IOT Devices
• Graduate or Current Student pursuing a Degree in a Technical Field
• Prior Infrastructure experience or exposure to Ethernet and Fiber Optics
• Technical interests outside of work

Day to Day:

Insight Global is looking to hire several technically inclined Helpdesk Support Technicians in a 3+ month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services. In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously. There is training provided in a 2 week period to get everyone up to speed.

Compensation:

$16/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.