Data Entry Specialist

Under the direction of the Program Specialist 1 (Cannabis) for their assigned area, the incumbents of these positions will be working closely with the Surveillance and Regulatory Compliance units and will be responsible for reviewing and processing license and permit applications and renewals following the implementation of the Office of Cannabis Management (OCM) laws, rules, and regulations.

Required experience: Three years of full-time experience in a position where your primary responsibility is providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts. Applicants with degrees or college semester credit hours will be credited with experience as follows:
* 30 semester credit hours - 1 year experience
* 60 semester credit hours - 2 years' experience
* 90 semester credit hours - 3 years' experience

Duties include, but are not limited to:
* Respond to written and verbal inquiries and complaints from applicants, licensed entities, and various stakeholders.
* Answer questions from applicants on the requirements of various licensure programs; assist applicants in completing applications.
* Review of license applications and ensure applications are complete; follow up with applicants to correct deficiencies.
* Review applicant's criminal justice history (including coordinating submission of fingerprints with Division of Criminal Justice Services).
* Research database for other cannabis businesses located near applicants.
* Review application locations to ensure they are in compliance with local laws.
* Make corrections to resolve problems in processing applications.
* Provide preliminary application recommendations to supervisory staff.
* Work closely with other program units when needed.
* Complete other special projects; as assigned.