LPN Quality Care Coordinator

Position Summary:
The LPN Quality Care Coordinator serves our patients by working closely with our providers to manage patient care plans for our chronically ill patients.  This position will primarily interact with patients over the phone to provide patient education, follow up on recent emergency room visits, and triage patients that have medical concerns.  This position will also have some contact with patient in the clinic providing general nursing duties

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages the care of patients with chronic conditions by assessing, planning, and coordinating all aspects of care in partnership with providers per Medical Director guidance.
• Provides educates to patients about their conditions and treatments; assists patients with staying on tract with their treatment plan.
• Follows up with patient regarding recent emergency department visits.
• Oversees Transition Care Management services by setting up appropriate care for patients discharging from the hospital, as well as completing the required documentation.
• Works closely with providers to clarify information and treatment plans and relay the information to the patient as needed.
• Performs various medical procedures (within scope of practice) and general nursing duties such as taking blood pressure, respiration, IV therapy, catheterization, and observing symptoms. 
• Performs phone triage within the scope of practice for patients that have medical concerns.
• Demonstrate the knowledge and skill necessary to provide care/service appropriate to the age of the patient.

Competencies/Skills:

• Teamwork: Works together to achieve our goals, collaborating to achieve success and respecting our differences as people.
• Communication: Keeps coworkers and management informed and openly offers information in an effective manner. Communicates in a manner that can be understood, both in writing and orally. Can easily be approached by patients, coworkers and managers. Interactively listens and seeks clarification when necessary. Demonstrates effective interpersonal skills, including diplomacy and conflict resolution, and is flexible when dealing with other people and work styles.
• Decision Making/Problem Solving: Able to identify existing or potential problems, gather relevant information, and analyze the information to identify possible causes of problems. Applies knowledge, experience, and common sense and considers alternatives when deciding on the best potential solutions.
• Job Knowledge: Demonstrates clear and thorough knowledge of responsibilities, understands the components of the job and how their job affects their department and the company.
• Dependability: Demonstrates consistent reliability in the work that they produce and the behaviors they display and how it affects the larger picture.
• Productivity:  Utilizes time management skills to prioritize tasks based on level of importance and produce the expected volume of work without jeopardizing quality.
• Caring: Treating our patients and our employees with compassionate care, always trying to do what’s best for each individual, for our patient community, and workplace as a whole. 
• Patient Focused: Providing the best family medical care to our patients.
• Intentional: Making decisions and behave in a way that ensures the desired outcome is most likely.
• Integrity: Striving to be open and honest.
   

Work Environment:
This position will work in an office environment with a moderate noise level, primarily interacting with patients over the phone and with some in-person interaction.  This role will interact with patients, coworkers, venders, and the public.  This role will use standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.  Must be able to communicate in fluently in English when writing and speaking. 
 

Physical Demands:
Reasonable accommodations may be made to enable individual with disabilities to perform the physical requirements of this position.

This position is primarily a sedentary role and will need to communicate over the phone, use standard office equipment, file, and other clerical duties.  This position will also have in-person contact with patients and provide medical care including, but not limited to IV therapy, catherization, vaccinations, medication, and other general nursing duties.  This position may come into contact with bodily fluids.  This position may be required to lift up to 20-30 pounds.

Travel:
Minimal local travel to various clinics and locations in the company may be needed for this position.

Education and Experience:

• Education:
  • Completion of an accredited LPN Program: Required
• Experience:
  • 2+ years experience LPN: Required
  • 1+ years experience with IV Therapy and catheterization: Preferred
• Certification:
  • Current Washington State LPN License: Required
  • Current ACLS or BLS: Preferred

Other Duties:

This is not a comprehensive list of all duties, responsibilities, or activities that may be required for this position.  Position requirements including duties, responsibilities, or activities may change at any time, with or without notice.

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