O S & D Freight Specialist

Position Summary

This is a new position and will address freight overage, shortage, and damage issues; research causes of claims; analyze root causes; determine resolutions; and communicate findings to management. Have international shipping knowledge, with a basic understanding of Incoterms. Have a basic understanding of the Harmonized Tariff System.

The qualified candidate will be responsible to:

• Scheduling pick ups for miss delivered freight or re-route in route freight
• Review the on-time report and all delivery receipts with exceptions from the previous day
• Identify overages, shortages, and damaged freight
• Communicate with partner carriers and/or shippers for missing paperwork or freight.
• Works with dock to determine corrective measures to prevent future claims
• Handle the disposition of the OS&D freight with the shipper.
• Answer OS&D calls from customers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Contacts customers to discuss or resolve OS&D/On-hand issues
• Generate OS&D reports
• Billing-OS&D/On-hand
• Issue notices of undelivered freight
• Assist purchasing in scheduling inbound freight
• Complete all trade compliance documents accurately and on time
• Complete all necessary paperwork.
• Other Duties as assigned

Experience/Skills:

• Minimum two years customer service, LTL experience or one year OS&D experience.
• Professional phone etiquette.
• Ability to approach workload with a sense of urgency.
• Analytical to process the data, identify error and generate resolutions.
• Able to handle fast paced environment with attention to detail.
• A strong work ethic and team mentality.
• Excellent problem solving and analytical analysis to provide root cause and drive corrective action measures.
• Excellent oral and written communication skills.
• Proficient knowledge of MS Office, including Word, Excel and Outlook.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to learn data driven decision making skills and use them to make strategic and intelligent decisions.