Front Office / Customer Service Representative

Don Tipps - State Farm Agency, located in Amarillo, TX, has an immediate opening for a team member. We are seeking a qualified professional to join our team. Insurance experience is not required as we will train the right person!

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Your primary role will be providing excellent customer service to prospective and current clients as well as client retention.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provide excellent customer service and focus on client retention.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation, personal/sick days, and major holidays)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Ability to learn new computer systems
• Experience with Windows and SalesForce experience preferred
• Property & Casualty license (must be able to obtain prior to start date)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.