Order Administrator 1

Kontron is a global leader in IoT/Embedded Computing Technology (ECT). Kontron offers individual solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state-of-the-art technologies, Kontron provides secure and connected applications for a wide variety of industries. As a result, customers benefit from accelerated time-to-market, lower total cost of ownership, extended product lifecycles and the best fully integrated applications.

In addition to being an established global presence with opportunities for growth, Kontron encourages communication through all levels of the organization to ensure a common direction and allow our employees to make informed decisions. Our culture has been created by the people who work here, making Kontron a fast-paced, friendly, and enjoyable workplace with competitive salaries, excellent benefits, and a flexible-shift 9/80 work (eligibility determined by department) which gives employees every other Friday off.

We have an exciting opportunity for a mid-level role as Order Administrator 1 to join our Kontron Family! This is a non-supervisory position. The main focus of this position is accurate sales order entry into the ERP system ensuring customers non-technical requirements are met.

• Responsible for processing domestic and international sales orders per departmental processes.
• Attention to detail is mandatory. Must be able to process and maintain orders efficiently and accurately.
• Manage change order requests as requested from Sales, Program Managers, Planning and Purchasing.
• Maintain departmental filing.
• Ensure all incoming correspondence are processed and confirmed in a timely manner to assure orders are shipped correctly.
• Interface with Sales Support or external customers via phone, TEAMS or e-mail for any shipment with remit to or terms discrepancies.
• Be able to communicate efficiently with sales or other departments to resolve any issues with delays in processing orders and track lingering open action items to closure.
• Understand and utilize the ERP system for order maintenance, problem solving and information extraction as needed. Report generation as needed.
• Maintain open communications within department to assure information distribution is accurate and complete in respect to all aspects of departmental duties.
• Send order acknowledgements as requested.
• Work in a team environment with minimal supervision and promote positive interactions.
• Ensure all departmental and company wide processes and procedures are followed in accordance with our ISO and other certifications.
• Review and book EDI orders and verify transfer pricing with Sales Support.
• Ensure that all export control measures are taken, and actively document information on all international orders for export control – including utilizing US government websites for customer verification and validation including ITAR compliance.
• Update change orders as instructed by the buyer or planner.
• Follow Debit memo / price corrections after orders have shipped when required.

Qualifications:

• High School and/or Associate's degree (A. A.),or equivalent preferred
• Two years administration related experience and/or training; or equivalent combination of education and experience.
• Should have some knowledge of export regulations.
• Must have the ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and to effectively present information in one-on-one and small group situations to customers, and colleagues.
• Flexibility on work schedule is needed ( start time of 8AM preferred).
• SAP ERP experience, business systems and working knowledge of computer systems are preferred
• Must be organized and able to work under time constraints.

Looking for an honorable, professional, ethical, team player to work in a team environment who wants to be a contributor to the success of the organization.

Feel up to the challenge? Please apply