IT Systems Analyst

Part time position 20-25 hours per week, Monday – Friday with a flexible schedule.

The part-time IT Systems Analyst works under the direction of the Executive Director of Information Services and assists in the overall functioning of the Information Services Department. Primary responsibility with be to support our strategic partner, Christian Community Homes and Services (CCH), based in Hudson with 2 locations in Osceola. Primary work location will be Hudson with occasional travel to Osceola.

The IT Systems Analyst works under the direction of the Executive Director of Information Services and assists in the overall functioning of the Information Services Department.

The IT Systems Analyst assists end users in resolving hardware and software issues by fielding IS tickets and calls. Installs, tests, monitors, upgrades, troubleshoots and repairs computers and peripherals. Manages user account information, including rights, security and distribution groups. Documents, tracks and monitors problems to facilitate a timely resolution. Aids other IS department team members in deploying, maintaining, improving and supporting IS systems and services. Responsible for evaluating operational efficiency of different IT systems and recommending improvements. Maintains and creates documentation on systems within their scope of responsibility. Relies on knowledge and professional discretion to achieve goals. Ingenuity, excellent customer service and flexibility is required.

The IT Systems Analyst will be given opportunities to take on projects and management of servers and systems.

Job Duties:

• Setting up / terminating user accounts, permissions, and passwords.
• Password resets.
• Equipment RMA.
• Replaced equipment that is at end of life.
• Ticket handling.
• Installing and configuration hardware / software.
• Diagnosing and solving hardware / software issues.
• Training for new employees.
• Maintain records/logs of repairs and fixes.
• Maintain and create documentation on systems and services.
• Provide team updates regarding project status, needs, and issues during projects.
• Performs special projects and tasks as assigned by the manager.
• Maintains patient confidentiality.
• Adheres to personnel and departmental policies and procedures.
• Exhibits and promotes a positive attitude and outlook in the workplace and in the community.
• Demonstrates behavior that is conducive to the professional operation of the organization.
• Participates in and is an advocate of departmental and interdepartmental communication within facility to facilitate improved customer service and patient outcomes.
• Reports to work when scheduled.
• Demonstrates flexibility of personal time when requested to come in during unscheduled times as needed by the department.

Knowledge, Skills and Abilities:

• Ability to demonstrate effective troubleshooting skills
• Ability to demonstrate and maintain required competencies
• Accuracy and attention to detail in performing all job duties
• Ability to delegate to appropriate team members
• Ability to create and maintain proper systems documentation
• Ability to develop and maintain effective working relationships with patients, family members, and co-workers
• Ability to effectively handle stress
• Ability to communicate clearly both orally and in writing
• Ability to maintain confidentiality per OMC policy
• Ability to support networked printers
• Proven ability to handle confidential information.
• Demonstrated ability to work independently
• Willingness and ability to perform additional duties on an as needed basis

Qualifications:

• One year of hands-on IT experience.
• Experience with Microsoft Office 365 applications
• Technical support experience with Microsoft Windows 10 and 11 desktop operating systems
• Proficient keyboarding and computer skills
• Excellent customer service is a must