Night Auditor

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE...

The Skyline Lodge in Highlands, NC is seeking a friendly, motivated, and experienced individual to join our Front Office team. This individual will be responsible for ensuring daily audit processes are completed and assisting guests while keeping with IRHG standards. This individual will be able to manage completion of overnight tasks while working solely on the overnight shift.

Essential Functions and Responsibilities of the job include, but are not limited to:

• One (1) year related experience in hotel or similar environment.
• Handle confidential information, including guest records, with a high degree of integrity.
• Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
• Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed.
• Provide excellent and attentive service to hotel guests at all times.
• Ensure proper credit card and key control policies are followed accurately.
• Ensure sufficient authorization for all stays each night.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, checks, and credit transactions.
• Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.
• All other tasks assigned.

OTHER DUTIES/RESPONSIBILITIES

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
• Participates in activities and meetings.
• Self-supervision to stay on task and excellent time management.
• Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
• All other duties as assigned.

Abilities

• Requires knowledge of hospitality and business management fields.
• Requires highly developed communication skills in leading team members and guest satisfaction.

Skills

• Must have excellent speech and written skills to communicate with managers, guests and team members.
• Organizational and time management skills.
• Prior accounting experience preferred.
• Must have mobility to walk through the front and back of the hotel, up and down stairs.
• Must be able to stand or sit for long periods of time.
• Fluency in both English and Spanish highly desirable

Physical Requirements:

• Ability to work an average of 40 hours a week
• Ability to stand and walk 90% of the time
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant receiving detailed information through oral and written communication
• Constant talking, expressing or exchanging ideas by means of the spoken word in English