Credit & Collections Specialist

Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

We are seeking a detail-oriented and experienced Credit and Collections Specialist to join our team. The successful candidate will play a crucial role in managing credit accounts, assessing creditworthiness, and ensuring timely collections. If you have a strong background in credit analysis and outstanding communication skills, we invite you to apply.

PRIMARY FUNCTION:

Responsible for coordinating the collection of assigned customer accounts. Creates and maintains credit lines within authority limits, as related to order release for the purpose of minimizing the company’s financial risk. Maintains the highest level of customer service with both internal and external customers.

KEY AREAS OF RESPONSIBILITY:

• Drives resolution of delinquent accounts and initiates collection activity by contacting each assigned account.
• Research disputed delinquent account balances.
• Escalates any errors, including misapplied payments, billing errors and shipping errors to proper areas for prompt resolution.
• Develops relationships with our customers, SCI internal departments, and associates. Communicates frequently with associates at all levels of the organization including sales, customer service, accounting, and senior management as required.
• Coordinates with customers and internal departments to reconcile customer accounts.
• Investigates errors including misapplied payments, unapplied credits, short pays, unearned discounts, return checks, billing errors, pricing issues, traffic issues or warranty issues. Initiates appropriate action to resolve delinquent invoices.
• Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
• Timely, reviews orders on hold to release according to the company policy and procedure.
• Heavy interaction with sales team at all levels for account collection/resolution.
• Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for assigned accounts.
• Ability to read and interpret credit reports and bank and trade references for credit line setting. Experience in interpreting financial statements is a plus.
• Responsible for clear documentation of all correspondence with customers, in the operating system’s notes module.
• Provide periodic updates/reports for management where required.
• Develops positive business relationships, internally as well as externally, working closely with customer service, outside sales and DC managers.
• Assists in special projects as requested. Provides additional support in other areas of the department or company as assigned.

Requirements

• Experience: 3-5 years of commercial credit and collection experience in a MFG/distribution environment. Prior success in handling a collection portfolio of high volume, delinquent accounts in a commercial setting. Proven ability to establish policies & procedures. Experience working with Epicor and P21 preferred.
• Education: High school diploma or equivalent. College level courses preferred.
• Organization: Ability to prioritize and keep organized. Experience with a high volume of customers and time sensitive shipping schedules.
• Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Can build credibility within an organization and with customers. Good business reasoning and the ability to negotiate.
• Problem Solving: Strong problem-solving skills including root cause identification and continuous improvement.
• Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies, understands critical issues affecting the organization.
• Judgment: Exhibits sound and accurate judgment.
• Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster a strong team environment.
• Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback. Detailed-oriented, accurate, reliable, customer focused individual.
• Follow-through: Excellent follow-through skills. Self-motivated with the ability to multi-task.
• Goal driven: Able to create and achieve goals related to portfolio management.
• Phone manners: Must be experienced in effective and detailed commercial collection protocols.
• Productivity Software: Working knowledge of Outlook, Teams, Word, and Excel. Ability to format, sort, sum, multiply and create simple formulas in excel a must. A knowledge of pivot tables and VLOOKUP functions is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation and Personal Time
• Short Term & Long Term Disability
• 401K with Company Match

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.