Enrollment and Academic Advising Specialist

Job Summary:

Implements communication techniques to enroll identified students from a specific geographic territory to become part of the Drury University student body. Anticipates and evaluates competitive educational opportunities and distinguishes Drury’s opportunities from its competitors. Maintains external relations with influential constituents (alumni, business leaders, and site directors). Provides academic advising and registration assistance for all new and continuing students.

Duties/Responsibilities:

This job description is not to be construed as an exhaustive statement of duties or responsibility requirements. Employees may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation.

• Using personalized communication techniques, including but not limited to phone, email, text messaging, & Zoom, advises prospective students through the application process. Provides the primary contact to constituents in the designated territory on behalf of the university. Counsel prospective students about Drury University degree programs, expected outcomes, student services, and financial responsibility. Ensures students have a solid understanding of the time commitment, technology and skills required to be a successful student. Consistently achieve the expected goals and objectives including, but not limited to: daily activity, schedule adherence, call outline adherence, call and email flow, service and support, compliance, and program knowledge. Develops innovative ways to streamline admissions for students and the university.
• Manages a specific group of prospective students from the start of application to enrollment. Anticipates and evaluates competitive educational opportunities and distinguishes Drury’s opportunities from its competitors. Upholds all Drury University policies and procedures with integrity. Evaluates academic and personal achievements of applicants for admission to determine admissibility to the university. Works with the financial aid office to evaluate candidates for scholarship programs. Perform follow up activities with enrolled students to ensure successful transition into the university.
• Provides academic advisement to new and current students using the current catalog, schedule and advising module. Assists students with course selection (based on their previous coursework and/or new student status), declaring a major and program completion. Meets with students by appointment, walk-in, or virtually to advise and enroll into a program pathway of study. Functions as the primary resource for all students needs including any special accommodations. Provides financial aid and scholarship information to new and current students during the advising process as it relates to the program of study. Actively engage students in registration process by assisting with complete of registration documents and entering data into the registration module. Using all Jezabar EX modules including registration and advising module to track student registration and communication, completion of the degree application intent to graduate as well as the degree audit. Maintain student service day and evening office hours for advising appointments and walk-ins.
• Participates in the development, planning and execution of the on-campus admission and programs such as college visit days, open-houses, career-fairs, departmental events and weekend recruiting events throughout the year.
• Attends and participates in all enrollment and advising training to assist in continued professional development and role enhancement.
• Performs other duties as may be assigned by the supervisor.

Required Skills/Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. All job requirements listed indicate the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a broad knowledge base of information about the college and its organization and to understand its unique characteristics, purposes, and philosophy.
• Ability to be flexible to cover campus visitors.
• Ability to work evenings and weekends for phone calling, special events, travel, and office work.
• Ability to represent Drury University in a positive manner.
• Ability to establish rapport and connect with different types of people in a professional and positive manner.
• Ability to contribute ideas and suggestions for departmental improvements of practices and procedures.
• Ability to contribute ideas to the marketing and recruiting practices of the University.
• Ability to counsel with all prospects, applicants, etc., to ease the transition from high school to college and from college to college.
• Ability to work with faculty, staff, and administration throughout the admission, recruiting, and marketing program.
• Ability to maintain sufficient knowledge of all scholarship and financial aid programs and application procedures in order to explain and assist all applicants and their parents in this complicated process.
• Ability to use related software, especially Microsoft Office to prepare correspondence and reports.
• Ability to use a telephone to make contacts and follow-up with prospects in a friendly and personable manner.
• Must have a valid driver’s license, reliable transportation, acceptable driving record and willingness to travel to recruit as needed and determined by the campus director.
• Ability to communicate effectively with prospective students, high school guidance counselors, parents, and other institution personnel.
• Ability to present information in a formal setting to a group.
• Ability to generate statistical reports from raw data for surveys and territory management.
• Ability to be discreet to ensure confidentiality of files.
• Professional attire is required.
• Ability to speak in front of a group of people.
• Ability to be creative and execute ideas on how to recruit students to Drury University.
• Ability to work individually and in a team environment.

Education and Experience:

Supervisory Responsibilities:

Directly supervises work study student staff and interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The noise level in the work environment is usually quiet.

WORKING AT DU HAS ITS BENEFITS:

• Generous time off including 4+ weeks of paid time off starting your first year
• Free tuition for your whole family
• Free tickets to Drury home sporting events
• Health and wellness benefits at extremely competitive rates