Deposit Operations Specialist

JOB TITLE: Operations Specialist                                 BRANCH/DEPARTMENT: Operations & Client Experience

FLSA: Non-Exempt                                                           REPORTS TO: Operations Manager

As a part of our culture, we have adopted qualities that are essential to the success of our team. Embracing diversity and always treating your coworkers and customers respectfully is paramount to maintaining our exceptional reputation.

Outstanding customer service is at the center of everything we do. Therefore, the skills essential to our success include excellent communication skills, problem resolution and follow-up, as well as attention to detail.

County Bank depends on you to be punctual, which shows your commitment to the team. Your absence from work has a ripple effect that ultimately impacts our customers and our reputation.

Being positive and open-minded regarding change and an eagerness to learn new skills will help you be successful in your journey with County Bank.

SUMMARY:

As an Operations Specialist, you play an integral role by providing administrative support that aids in the day-to-day business operations of the bank. You will handle customer and employee inquiries in a courteous, timely, and professional manner while maintaining confidentiality and privacy and adhering to procedures and regulations.

ESSENTIAL FUNCTIONS:

Deposit Operations
Function Includes: Fraud Prevention, Compliance, ACH Processing, Unposted, Payment Decisions, Check Returns, Deposit Exceptions, FED Adjustments, EARNS, Reclamations, Chargebacks, Savings Bonds, and Levies and Garnishment Requests.

Deposit Account Maintenance
Function Includes Transaction Adjustments, Account Adjustments, Fee Waivers, Escheatment, IRA, and Club Savings.

Deposit Programs Processing

·         Cash Management

·         Debit Cards

·         Kasasa Processing

·         Mobile and Remote Deposits

·         Monetary Instruments Inventory

·         Online Account Opening

·         Overdraft Program

General Operations Duties

·         Back up responsibilities for other Deposit Operations and Client Support personnel as assigned

·         Customer Service (both external and internal)

·         Reporting, Scanning and Audit Support

·         Research and Resolve Issues

·         Support Change Management Projects and Items as necessary

·         Vendor Support and Ticketing

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS: 

• High school graduate or equivalent
• Customer service experience required
• Strong verbal communication skills
• Ability to interact positively with internal and external customers
• Ability to multitask with accuracy
• Strong computer skills

PHYSICAL REQUIREMENTS: 

·         Must be able to push, pull and lift, up to 25 lbs.

·         Must be able to bend, stoop, and reach

·         Must be able to be seated position for an extended period