Patient Care Coordinator - Intake

Job          :           Patient Care Coordinator - Intake

Location:           10000286 Alpharetta Office 5405 Windward Parkway Alpharetta GA 30004 United States

Duration:           12 month(s) (with possible extension)

Pay Rate:           $20 on W2 on Without Benefits

Position Title:  Patient Care Coordinator - Intake

Location: Alpharetta GA 

Duration: 12 months 

Payrate- $20/hr

Top Skills:

Patient Care

Order Entry

Inbound/outbound calls

ICD coding

Requirements:
"Essential Duties and Responsibilities:

• Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.

• Build sustainable relationships and trust with patients and sales team through open and interactive communication

• Manage large amounts of outbound and inbound calls required for order processing and follow-up.

• Verify all order information including patient demographics and other critical order information.

• Verify ICD-10 codes

• Validate prescriptions

• Provide accurate, valid, and complete information by using the right methods/tools

• Coordinate with other departments as needed for order processing.

• Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.

• Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow Patient Care communication procedures, guidelines, and policies

• Identify and assess patient needs to achieve satisfaction

• Alert supervisor to any issues or escalations needed throughout the workday.

Your qualifications

Required:

• 2 years minimum experience in Customer Service or direct to Patient Service

• Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative

• Strong phone contact handling skills and excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to independently problem solve and function well in a team atmosphere

• Ability to walk through processes with patients

• Thrives in fast-paced environment with the ability to adapt to change

• High school diploma

Preferred:

• Spanish (Written and verbal)

• AA degree or actively pursuing a degree

• Experience with SAP or another ERP software

• Experience in Salesforce.com or other CRM software

• Proficiency in Microsoft Outlook

• Knowledgeable in Excel

• Other Customer Service Skills (order services, logistics/shipping knowledge)

• Advanced written, verbal communication skills, and interpersonal communication skills "