Benefits Authorization Coordinator - In-Office - Healthcare Company

GENERAL SUMMARY OF DUTIES: Contacts insurance companies prior to appointment to verify benefits and to obtain pre-cert as required.

SUPERVISION RECEIVED: Reports directly to RCM Manager.

SUPERVISION EXERCISED: None.

TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens and to work in an environment which can be very stressful.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

EXAMPLES OF DUTIES: (This list may not include all of the duties assigned.)

1. Answers patient questions regarding contracts we participate in.

2. Responsible for being up to date and knowledgeable of coding and diagnostic procedures.

3. Attends meetings as required.

4. Maintains patient confidentiality.

5. Performs related work as required

PERFORMANCE REQUIREMENTS:

Knowledge, Skills & Abilities:

Knowledge of medical terminology. Knowledge of grammar, spelling, and punctuation to type correspondence. Knowledge of insurance industry. Skill in operating a computer and photocopy machine. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic and numeric systems. Ability to speak clearly and concisely. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education: High school diploma or GED.

Experience:

1. Customer service.

2. 3-5 years of medical billing preferred but not required.

Certificate/License: None

ALTERNATIVE TO MINIMUM QUALIFICATIONS: Additional appropriate education may be substituted for secretarial experience.

Equal Opportunity Employer