Installation and Service Coordinator - Loveland, CO - Full-time

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and two weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?

Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent. We're seeking a tech-savvy, customer-first team player to support customers and assist in managing installation and service projects.

Key responsibilities include the following:

· Coordinates production processes from point of sale to project completion.

· Coordinates special order product installations with respective sales agent.

· Manages the purchase order process and coordinates with branch technicians to establish reorder points on established stock items and inventory

· Assumes the role of customer interface with calls and emails as it relates to service, scheduling and production

· Request and documents service authorizations from state agencies

· Coordinates the parts return process ( packaging, shipping and vendor credit)

· Estimates service pricing, production time frames and man hours as it relates to product installation and service.

Our ideal candidate will have the following qualifications:

· At least three years' experience in telephone/computer-based customer service

· High school diploma

· Ability to juggle phone calls and computer tasks

· Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) systems

Lifeway Mobility is an Equal Opportunity Employer.

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