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Lead Advocate - Sulzbacher Village - Full-time
•6 days ago
| Estimated Pay | $14 per hour |
|---|---|
| Hours | Full-time |
| Location | Jacksonville, Florida |
Compare Pay
Estimated Pay We estimate that this job pays $13.93 per hour based on our data.
$10.81
$13.93
$20.6
About this job
Job Title: Lead Advocate
Department: Human Services
Reports To: Shelter Director
FLSA Status: Non-exempt
Hours: Full Time
Location: Sulzbacher Village
Summary
The role of the Lead Advocate in the homeless shelter environment is to facilitate the safe and smooth operation of the shelter's daily activities. This position requires a caring individual with excellent interpersonal skills and the ability to deal with residents and staff members in difficult situations. This position requires advanced computer skills and a thorough understanding of Shelter and Human Services policies and procedures. As one of the resident's most personal and direct staff contact, the Lead Advocate interacts with residents and guests in a way that fosters health, mutual respect, clear communication, and positive self-regard.
Supervisory Responsibilities
This job has operational supervisory responsibilities
Essential Duties and Responsibilities
Department: Human Services
Reports To: Shelter Director
FLSA Status: Non-exempt
Hours: Full Time
Location: Sulzbacher Village
Summary
The role of the Lead Advocate in the homeless shelter environment is to facilitate the safe and smooth operation of the shelter's daily activities. This position requires a caring individual with excellent interpersonal skills and the ability to deal with residents and staff members in difficult situations. This position requires advanced computer skills and a thorough understanding of Shelter and Human Services policies and procedures. As one of the resident's most personal and direct staff contact, the Lead Advocate interacts with residents and guests in a way that fosters health, mutual respect, clear communication, and positive self-regard.
Supervisory Responsibilities
This job has operational supervisory responsibilities
Essential Duties and Responsibilities
- Supervises and evaluates the operational direction of team members of the assigned shift
- Acts as a shelter manager while on duty (i.e., is ultimately responsible for troubleshooting any problem that may arise and coordinating a resolution with the other shelter teams)
- Cultivate a working relationship between the Shelter Services Team and the other shelter Teams including Social Services, Food Services, Health Services, and Maintenance
- Compile monthly reports
- Maintain the Client Track program HMIS system
- Supervise receipt and distribution of all donations
- Maintain high level of communication regarding policies, regulations, and ongoing events by conducting meetings, writing in the daily log, distributing memos, and utilizing the voice mail system
- Coordinate the transportation needs of the residents of the shelter
- Maintain inventory of necessary supplies
- Assist volunteer meal groups when necessary
- Participate in the work of at least one client centered team
- Other duties as specified by Director of Shelter Operations
Resident, Guest and Internal Customer Focus
The Lead Advocate is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated. Always strives to ensure best possible outcome for each resident.
Education and/or Experience
- AA degree, High School Diploma or relevant experience
- Excellent interpersonal and customer service skills
- CPR certification
- Competent with Word Perfect and Excel and other client related programs used at the center
- Ability to train and motivate Resident Advisors as well as complete all administrative functions of the position
Physical/Mental Demands and Working Conditions
- Valid Florida driver's license
- If driving a company vehicle on work-related business, must be 21 years of age and will require an acceptable annual Motor Vehicle Record check
- Ability to pass a Level II Background Screening
- Physically able to work in a fast paced, multitasked environment
- Ability to travel locally from time to time
- Works in typical office setting
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