Front Desk Agent

The Front Desk Agent at the American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Must be able to work 3pm to 11:00pm shift, including weekends and holidays.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 20 lbs.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + match
• Roth 401(k)