Director of Commercial Insurance

 

Lighthouse Insurance group, an Alera Group Company is seeking a Director of Commercial Insurance to join our Property & Casualty team in Grand Rapids, MI.  

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization!

 

About Lighthouse, An Alera Group Company

Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

 

Why Work Here?

We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.  

 

Objective

The Director of Commercial Insurance is responsible for driving department growth, profitability, carrier partnerships and achieving business objectives. They manage operational practices of their department by maintaining systems and procedures for operating efficiency, setting goals, and ensuring the desired results are attained. The Director of Commercial Insurance is focused on ensuring exceptional customer service is delivered to both internal and external customers and managing team members for optimum performance while delivering on the Lighthouse value proposition and culture.

• Responsible for achieving growth goals through a total agency sales culture
• Accomplishes results through employees by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Collaborate closely with the external production and business development teams to ensure consistency in expectations and client service deliverables.
• Establishes strategic goals relative to increasing level of customer service and efficiency by gathering pertinent business information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains a dynamic service team by interviewing, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; evaluate employee performance, deliver annual review process, and develop personal growth opportunities.
• Maintains quality service by driving and enforcing consistency and alignment amongst client teams in areas of customer service and Agency Best Practices; analyzing and resolving quality and customer service problems; identifying trends and recommending workflow improvements.
• Deliver on high account retention by creating a culture of accountability beginning from the point of sale including client onboarding, proactive stewardship and relationship building, facilitating necessary client meetings, touch points, and managing the renewal process.
• Collaborate with Vice President of Sales, Sales Manager and Sales Team to support department growth goals and sales initiatives by maintaining a Total Agency Sales Culture amongst service team.
• Ensure compliance with company’s policies and operational guidelines.
• Report to peers, project committees &/or senior executives on progress and issues.
• Address customer issues and queries in accurate and timely manner.
• Well versed in consumer behavior, latest trends and competitor activity within area.
• Build and maintain authentic, strategic relationships with carrier and vendor partners.
• Support Lighthouse Group culture through leading by example.

• Strong business acumen with a strategic orientation
• Ability to successfully motivate and lead a team
• Excellent leadership skills with both implied and direct authority
• Understanding of financial reports and ability to critically apply to operations planning
• Knowledge of performance evaluation metrics and principles
• Minimum of three years of proven management experience
• Bachelor’s degree or five years of applicable experience
• Proficient in Microsoft Office (PowerPoint, Excel, Word) and Client Management systems

Compensation Structure

• Annual Salary
• Bonus opportunities - Quarterly Program

Location

• Michigan
• Travel - this position requires up to 30% travel

We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the  prior to applying.

 

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PandoLogic. Keywords: Insurance Director, Location: GRAND RAPIDS, MI - 49503