Helpdesk Support Call Center

Must-haves

Have an aptitude for learning

Have a friendly personality for customer service and speaking with people over the phone

Have at least 6 month helpdesk experience

BE RELIABLE -- they cannot show up late to work and need to be there for their assigned shifts.

Able to walk someone through getting an IP address

PC support experience

Ability to work the hours we are open.

Plusses

POS helpdesk experience

Porting experience

CheckPoint Firewall experience

Networking experience

Day-to-Day

All applicants will be required to be onsite near Perimeter. remote work only assigned with managerial approval. The first few days will be near the Lenox Mall.

This role is a job taking technical support phone calls in a call center environment.

We are looking for someone with Analytics skills that has troubleshooting experience with Computers (like PCs and Laptops).

The individual joining the team will need to be flexible with the shift, which means that the shift will not be assigned until after they start work and they need to be fully available during all hours of operations. The hours of operation are 7 days a week from 9 AM to 11:30 PM. They will work weekends and will likely work until 11:30 pm at night. It is a SET shift, meaning that you will work the same days each week. It will not fluctuate from week to week.

They will be taking calls regarding troubleshooting of networks, computers and POS terminals for the retail stores. They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers which is switching phone numbers from one carrier to another), but they can train them on this. The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability. If they can't handle the call, they can escalate it to Tier 2. This will be 100% phone support helping retailers with any IT issues they have in the store.