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Communications Admin
| Hours | Full-time, Part-time |
|---|---|
| Location | Putnamville, Indiana |
About this job
Job Description
Essential Functions:
· Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including:
o Telephones, inmate tablets, in-pod kiosks, video visitation stations and related equipment
o Network, network devices, wireless access points, routers, switches, workstations and all other devices or equipment necessary.
· Ensure all equipment designed, and delivered by the manufacturer, meets the needs and qualifications of the prime contract between the company and our partners.
· Maintain and check all phone equipment and indicators in the phone room, and report to the company any troubles.
· Respond to state emails and voicemails accordingly.
· Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
· Add new offenders and verify all information is accurate and correct in the company system.
· Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed.
· Work with the company’s technical and administrative personnel to correct problems with communications equipment and user accounts.
· Actively participate within cross-functional work team to ensure timely maintenance.
· Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders.
· Maintain and resolve open ticket issues for troubles – follow up on resolution to guarantee the issue is resolved before closing the ticket.
· Assist in helping Internal Affair departments and other executive staff with retrieving information from the company system.
· Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
· Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
· Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools.
· Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities.
· Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure.
· Provide coverage for other SAT duties when out via sick/vacation.
· Complete 40 Hours of IDOC in-house training and State required CBT's, annually.
Requirements:
· High School Diploma or GED
· Able to travel onsite for work
· Ability to stand/walk for long periods of time
· Strong communication skills
· Strong computer aptitude
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
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