Manager Business Intelligence

Overview

The Business Intelligence (BI) Manager is accountable for the day-to-day operations of the NAH Business Intelligence team, and the successful delivery of all responsibilities and projects assigned to the BI team. This role serves as the organization’s primary leader with regards to Analytics and Data Management, responsible for aligning the organization’s data strategy to NAH’s Vision and Goals, and implementing said strategy through cross-functional engagement with NAH leaders. The BI Manager will lead a team specialized in the art of healthcare analytics, setting goals for team members, partnering with team members in their own career development and conducting regular performance coaching. Critical to success is a proven ability to dissect corporate goals, establishing and executing an operational plan of attack, across organizational boundaries. The ability to process at both the strategic and tactical levels, thinking abstractly and being able to effectively communicate with both clinical/business stakeholders, as well as technical analysts and system administrators, will have a direct impact on the effectiveness and efficiency of this role.

Responsibilities

People Leadership
* Model leadership traits and customer service behaviors, through interactions with both internal and external customers, partners and suppliers.

* Manage a cross-functional group of intelligence analysts, solution architects and program managers around the best practices for the organization, involving analytics, reporting, data integrity and clinical/business problem solving.

* Define measurement criteria for organizational goals and objectives, tied to the NAH Vision and Valanced Scorecard, with cascading process-level metrics and leading indicators.
Program Management
* Responsible for the implementation of business intelligence strategy and operational capabilities.

* Direct internal program management offices to mature the organization's delivery of information (e.g., Inpatient/Acute Care, Outpatient/Ambulatory, Finance/Rev Cycle, etc.)

* Partner with IT, Clinical Staff and Senior Leadership to evaluate, optimize and progress process workflows, with an emphasis on improved outcomes, efficiency and integrity.

Communication
* Demonstrate excellent communication and interpersonal skills while managing a diverse set of executive, business and clinical stakeholder's interests—translating business desires for functionality into technical plans, and technical constraints into business realities.

* Serve as an enterprise resource for education surrounding data management, analytics and key quality and regulatory requirements.

* Govern the day-to-day fulfillment of data/report requests, including the management of escalations relating to data integrity and request fulfillment.

Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.

Qualifications

Education
15+ years of relevant experience, or Bachelor's Degree, plus 10+ years of relevant experience - Required

Master's Degree, plus 8+ years of relevant experience- Preferred

Experience
3+ years in leadership roles, directly managing employees - Required (experience in matrixed organizations and leadership structures, preferred)

Demonstrated ability to manage escalations and drive successful outcomes, with a mastery of Data Analysis methods and concepts - Required

Proven track record of delivering successful projects that add significant value to the organization, via integration of data/analytics and management of operational processes - Required

Experience with basic financial operations (e.g., budgets, ROIs, etc.) and the development of annual goals, based on departmental
strategic objectives - Required

Proficiency with Data Management and Report Development lifecycles - required (first hand experience incorporating source data into an EDW, preferred)

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.