Customer Service Representative

Customer Service Representative
CRG is launching a search for a Customer Service Representative in Panama City, FL! This call center professional will ensure outstanding service for all customers, business partners, and drivers for this large logistics company! Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Opportunity: Contract
Location: Panama City, FL (onsite)
Schedule: Day Shift (40-45 hrs weekly)
Salary: $16/hr

CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!
Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K - CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Responsibilities:

• Provide support to clients and business partners through phone and email correspondence
• Address customer concerns with composure and professionalism
• Evaluate, diagnose, and effectively resolve various problems or inquiries
• Track delivery routes' progress
• Verify stamps and scan haul-away pods
• Manage changes or cancellations to delivery orders

Qualifications:

• MS Office Proficiency ??? MS Project, Word, Excel, and PowerPoint
• 1 year of related call center experience
• HS Diploma or equivalent

Category Code: JN003