Call Center Customer Service Representative

Hiring: Call Center Customer Service Representative

Description:

Customer Service Reps are taking 200 calls a day from incoming patients of Dr.'s for their clinics which are Hospitals and Smaller Health Clinics. The CSR is responsible for determining who is the on-call contact at the clinic, pull up the contact info in the database and triage the call to the appropriate contact.

Qualities/Attributes we are seeking:

1. Someone who's looking to learn, avid learner

2. Competitive and eager to help others

3. Flexibility in schedule (10 hours of availability to be scheduled an 8-hour shift)

4. Someone with positive attitude

5. Good tenure***

6. Near perfect Attendance needed (reliability!)

Schedule:

Since this is a 24/7 call center, there are no set shifts. Instead, there is a window that allows us some flexibility when scheduling. Schedules are made typically 3-4 weeks in advance, so you always know what days you are working. All shifts require working every Saturday OR Sunday. This is a requirement.

2nd shift – Tuesday-Saturday, 8-hours between 2pm-11pm

2nd shift – Sunday-Thursday, 8-hours between 2pm-11pm

Training

Typically training is held 10:30a -7pm

ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS

IF YOU MISS TRAINING YOU WILL BE DISMISSED FROM THE CLASS

No Free Parking- Public Transportation is highly encouraged!

Top Skills Details:

Customer service

Call center experience

Data entry

Health Care experience

Additional Skills:

Good call quality and phone presence

Courteous

Ability to think quickly in a high-pressure situation (some calls are emergent)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.