Telecommunications Specialist

Company Description

The South Carolina Ports Authority (SCPA) owns and operates public seaport and intermodal facilities in Charleston, Dillon, and Greer. Our 950+ employees handle cargo, operate and maintain cargo handling equipment, manage port facilities and operations, and support the port system in a fast-paced 24/7 environment.

Job Description

Responsible for the operation of communication equipment; receiving and handling incoming calls for complaints, police emergency, and administrative requests; and dispatching law enforcement units. Records all on-duty officers’ activities and monitors activity of units; operates teletype and computer terminal to obtain and transmit information. Monitors surveillance cameras in Central Command Monitoring Center. Relays all information to supervisors in emergency cases; maintains records on S.C. Uniform Traffic Citations, SCPA Parking Tickets, and Decals; acts as a receptionist for the police department.

Essential Job Responsibilities
•Monitors Ocularis Video Surveillance System and Access Control Systems and responds to alarms and logs activities.
•Uses computer-aided dispatch systems to update and retrieve information. Determines the nature and location of emergencies and forwards fire, ambulance, or other emergency vehicles.
•Receives and processes emergency calls, and keeps contact with units on assignment.
•Receives requests for information regarding vehicle registration, and driving records.
•Dispatches SCPA Police to investigate complaints, and records and maintains all call records regarding incidents, accidents, complaints, and officer activity.
•Tests equipment daily to ensure it is operating properly; ensure repairs are initiated immediately for discrepancies.
•Enters data and queries the National Crime Information Center as needed for screening teams and for decal applicants and temporary vehicle passes.
•Assists with decal applications and temporary vehicle passes including administering MTSA training and ensuring applications are completed properly. In accordance with 33 CFR, has knowledge through training and shows proficiency with security measures outlined in 105.210.
•Maintains database on parking citations, state-issued citations, and incident reports.
•Coordinates with the Gate Officers, FSOs, Tenants, and Users on access control measures, expected deliveries and visitors to ensure that unauthorized persons do not gain access to facilities.
•Enforces Transportation Worker Identification Credential (TWIC) standards.
•Conduct TWIC enrollments for internal and external customers accessing the facilities.
•Assists with maintaining up-to-date work schedules and payroll data entry.

Additional Job Responsibilities
Other duties as assigned- This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.

Supervisory Responsibilities
None

Qualifications

Minimum Qualifications
Education and Experience
•High School Diploma or equivalent

•Must be certified in the use of NCIC, SLED, and FBI information systems and be able to maintain certification

•A valid driver’s license is required to operate a Ports Authority-owned licensed motor vehicle.

•Must be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) Card under the Transportation Security Administration (TSA) guidelines.

•Must successfully complete Pre-Employment E-Skills Assessment.

Skills and Abilities
•Basic computer skills are required. Must be able to type at least 35 wpm.
•Must be able to deal courteously, tactfully, and effectively with the public during stressful emergency situations.
•Must be able to multi-task.
•Must be Customer Service Oriented.
•Must be able to deal with sensitive information in a discreet and professional manner, maintaining confidentiality.
•Must be punctual and dependable.
•Must be able to understand and follow simple oral and written directions.
•Should be neat in appearance, have good communication skills, good character, and the ability to deal fairly and effectively with others.
•Should have no felony against him/her as recorded by FBI or SLED.

Physical Requirements and Working Conditions
• Individuals must be willing to work flexible schedules including overtime. The schedule of work varies and may include weekends, night shifts, and holidays. The schedule of work may change with minimal notice.
•Works rotating shifts and assignments.
•Must be able to sit for long periods of time and occasionally stand
•Must occasionally lift and/or move up to 20 pounds
•Must be able to walk up and down stairs
•Vision is required to analyze, and process various forms and documents utilized within the framework of performing assigned tasks
•Hearing is required to adequately communicate with employees, vendors, etc. Must be able to pass a hearing test.
•Must have the ability to verbally communicate clearly with employees, vendors, etc.
•Must have the ability to operate a computer keyboard and view a computer monitor screen

Successful candidates must meet the Federal requirements for obtaining a Transportation Worker Identification Credential (TWIC). TWIC is a common identification credential for all personnel requiring unescorted access to secure areas of Maritime Transportation Security Administration (MTSA)-regulated facilities and vessels, and all mariners holding Coast Guard-issued Credentials. Applicant must be able to meet the Federal Requirements for obtaining a TWIC card.

Additional Information

SC Ports Authority is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; pregnancy, childbirth or related medical condition; marital status; veteran status; sexual orientation; gender identity; genetic information; arrest record; or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

All your information will be kept confidential according to EEO guidelines.