Filing Clerk

The filing clerk performs pre-analytical and post-analytical work to support ongoing and completed diagnostic testing; including materials shared with other laboratory facilities. Their attention to detail, organization, and accuracy are key components that impact the workflow of recovering materials at the request of the pathologist, clients, and reference laboratories.

Key Job Functions

• Organize requisition forms, documentation, slide and blocks, including digital or paper.
• Labeling and updating files.
• Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment.
• Has a strong working knowledge of basic computer programs (PC) as well as the lab information system (LIS) to manage workflow, document issues, look up cases and other routine inquiries.
• Manage issues that may arise. Communicate with staff.
• Acting as a gatekeeper and facilitator of communications:
  • Answering phones, answering inquires, directing calls appropriately, managing follow up and responding to emails in a timely manner.
• Handling information in various systems and electronic storage locations.
  • Keeping spreadsheets, records, tracking and logs up to date.
• Scanning and uploading documents
• Managing office and lab stock and supplies
• Completing special projects as they're assigned

Requirements:

• High school diploma or equivalent; additional certifications in medical administration or related fields are a plus.
• Proven experience in an administrative or customer service role, preferably in a Pathology laboratory or healthcare setting.
• Proficiency in using various Pathology laboratory software and Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Strong organizational and time management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Excellent communication skills, both verbal and written, to interact with laboratory personnel and clients.
• Detail-oriented mindset with a focus on accuracy and maintaining confidentiality.
• Knowledge of medical laboratory operations, terminologies, and procedures.
• Ability to work effectively in a team-oriented environment while also demonstrating independent problem-solving skills.
• Familiarity with laboratory safety protocols and healthcare regulatory compliance.

Working Conditions:This is a full-time position, typically operating during regular business hours. However, occasional evening or weekend work may be required based on the needs of the laboratory. The job is primarily based in an office or laboratory setting, with occasional interaction with external laboratories or clients.

Note: The job description is intended as a guide to the general range of duties and responsibilities and should not be viewed as an exhaustive list. Other duties may be required in addition to those outlined above.