New Outdoor Resort- Operations Manager

ASSISTANT RESORT MANAGER JOB DESCRIPTION

Reports to: Resort General Manager| FLSA Status: Exempt, Full-time

POSITION OVERVIEW

The Assistant Resort Manager will aid the Resort Manager in the daily operation of Alpen Bluffs Outdoor Resort. The position will input and review accounting data daily and produce reports for ownership. In addition, the daily functions range from front desk administration, team member communication, property audits, and guest relations. Ensuring a positive culture with responsive service standards is paramount to the success of this position.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Manager Responsibilities

• Demonstrates critical thinking by understanding the needs of the guests, team members and owner and ensures decision-making is in the best interest of all stakeholders
• Prioritizes the importance of guest satisfaction by ensuring timely completion and follow-up of service requests, building relationships, creating activities and communication channels, escalating resident concerns, ensuring emergency and safety programs are in place, correcting unsafe conditions, and leading resident retention programs
• Partners with the Resort General Manager to ensure that all life safety equipment is operable and that preventative maintenance agreements are followed
• Demonstrates sound financial acumen by adhering to budgets and accurately preparing monthly financial statements
• Assists in creating annual and budgets, forecasts and business plans to maximize the value and cash flow of the resort
• Demonstrates expense management through proper use of purchase orders, invoice submissions, expense approval forms, and vendor negotiations per policy
• Maintains accurate records of resort transactions such as outstanding balances, resort ledgers, and night audit reports; maintains accurate guest profiles and accuracy of administrative paperwork.

• Maintains confidentiality of co-workers, management, owners, past and current guests, vendors, and all outside contacts
• Assist with activities involved in the successful day-to-day operation of the community
• Compliant with all company, local, state, and federal safety regulations and confirms all parties adhere to health and safety standards to promote a healthy and safe work environment.
• Maintains consistent and timely attendance, sets an example for the team in punctuality. Oversees attendance concerns for all team members and monitors integrity of punches in payroll processing system
• Consults with Resort General Manager regarding sales activity and strategies for increased occupancy
• Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc
• Performs other job-related duties as assigned

Accounting Responsibilitie

• Manages all aspects of the Accounting for the property, including, but not limited to, Accounts Payable, Accounts Receivable, and outstanding payments on resort guest ledgers
• Understand, analyze, and track all income and expenses in all revenue centers in the resort from a performance perspective and provide financial analysis, reporting, and financial recommendations to the Resort General Manager and Owner
• Prepares quarterly and annual reporting packages including cash flows, executive summaries, etc.
• Completes monthly reviews of financial statements to ensure that the resort is tracking to budget and devise strategies to address areas or trends that are impacting the financial performance of the resort
• Oversees benchmarking exercises to ensure that we are managing the resort in an optimal manner and create strategies to ensure that the financial performance of the resort is being maximized;
• Tracks economic trends and assesses the likely economic impact on the performance of the resort

REQUIREMENTS

• High School diploma and some college required; Associate’s or Bachelor’s degree preferred; or equivalent work experience
• Minimum of three (3) to five (5) years of progressive experience in Hospitality or related field
• Previous experience in an upscale customer service environment
• Previous user experience with ResNexus or property software
• Communicates and presents at a professional and educated level of English, verbally and written;
• Sound background in accounting and financial principles

SKILL AND ABILITIES

• Ability to work a flexible schedule, any day of the week, including being “on-call”
• Ability to write and communicate professionally in English
• Ability to apply critical thinking and sound decision-making
• Ability to resolve guest concerns while maintaining a friendly and professional demeanor
• Ability to demonstrate project management skills to ensure tasks are completed on schedule
• Ability to communicate professionally and adapt interpersonal skills to various audiences
• Ability to demonstrate teamwork by assisting co-workers and direct reports
• Ability to provide coaching to direct reports to develop their knowledge and skill set
• Ability to demonstrate critical thinking processes and sound decision-making
• Ability to effectively convey ideas and influence the opinions of others
• Ability to demonstrate computer literacy using Microsoft Office software
• Ability to demonstrate a passion for creative solutions and problem-solving while understanding the operational needs and budgeting requirements of the resort
• Ability to communicate general ledger accounting knowledge and technical skills, such as interpreting and reporting on budget variance analysis and general financial reporting
• Ability to be proactive, accountable, and able to multi-task in a fast-paced environment

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

• Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
• Frequently required to balance; stoop, kneel, crouch, or crawl; talk or hear
• Occasionally lift and move up to 50 pounds

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.