Spa Concierge

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season.

The targeted compensation rate for this full time year round, non-exempt position is $18.00/hr + 15% retail commission. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences and Wellness activities with the highest standards of professionalism, creating a warm, relaxing and healing environment, ensuring that the guest experience exceeds expectations. .

• Provide a warm welcome to all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages ​​used in the Spa.
• Know perfectly all the treatments currently offered in the Spa Services Charter and any promotions or offers at any given time.
• Thoroughly understand the product lines used in the Spa for retail and professional use and be fully capable of providing our clients with guidance and recommendations on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and reservation to final room collection and perform other administrative tasks and reports as required.
• Manage daily bookings ensuring that the workload is distributed equally between massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to the specific needs of our guests as described in their medical consultation form.
• Ensure all customer comments and opinions are communicated to Spa Management for prompt follow-up.
• Look after assigned treatment areas and rooms and ensure they are prepared to the specific standard and keep them clean and tidy at all times.
• Keep the Spa Boutique clean and tidy.

Qualifications

• Two years of experience preferably, in a high-level Spa or luxury hotel.
• Knowledge of Microsoft Office application de Spa 
• Ability to read and write in English
• Able to work a flexible schedule, including weekends and holidays, depending on the needs of the department.
• High School Diploma or equivalent required.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.