Mail Order Associate

About Us: Springfield Leather Co. (SLC ®) is an industry leader in customer service, education, and supplies for leathercraft. We are excited to expand our team and are currently looking for a dedicated Mail Order Fulfillment Specialist to join our mail order department.

Job Summary: In this dynamic role, you will be responsible for gathering items for orders, packaging and shipping orders to our customers, and providing phone support to assist customers with any issues related to their orders. The ideal candidate should possess strong multi-tasking abilities, excellent written and verbal communication skills, a firm grasp of basic computer knowledge, and a very good memory. This position requires you to be on your feet for the majority (over 90%) of each day.

Position Details:

• Position Type: Full-Time, Hourly, Non-Exempt
• Schedule: Monday through Friday, with a Saturday Rotation. You will have 2 days off per week.
• Average Hours: 40 hours per week
• Starting Wage: $14.50 per hour
• Benefits: Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale pricing

Key Responsibilities:

1. Accurately gather items for customer orders, ensuring timely fulfillment and shipment.
2. Package and ship orders, adhering to proper packaging procedures to minimize damage and ensure customer satisfaction.
3. Provide phone support to assist customers with any issues or inquiries related to their orders.
4. Demonstrate strong multi-tasking abilities, balancing multiple responsibilities simultaneously.
5. Maintain a high level of productivity, while remaining on your feet for the majority of the workday.

Qualifications:

1. Strong multi-tasking and organizational skills.
2. Excellent written and verbal communication skills.
3. Basic computer knowledge and proficiency.
4. A very good memory and attention to detail.
5. Ability to work a flexible schedule, including some Saturdays during busier periods.

How to Apply: If you're ready to join our dynamic team and contribute to our mail order department, please submit your resume and a brief cover letter outlining your interest in the Mail Order Fulfillment Specialist position. We look forward to hearing from you!

Springfield Leather Co. (SLC) is a proud Equal Opportunity Employer (EOE) and is committed to equal opportunity for all employees and applicants. We will not tolerate discrimination, inappropriate behavior, or harassment of any kind in the workplace.