Customer Service Representative - SY St Petersburg FL

$20.00/HOUR, GREAT BENEFITS ON DAY 1!

Schedule: Monday-Friday, every other Saturday 8-4pm

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

• Coordinate same-day deliveries and pickups for customers.  Process pickup requests from customers and Territory Managers.  Respond to delivery/routing questions and issues from customers.

• Respond to product inquiries from customers.  Solicit sale of new or additional services or products.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Contact all customers affected by product recalls and withdrawals.

• Key customer orders.

• Work front window & filing as needed.
• Others duties as assigned. 

RELATIONSHIPS

• Internal: Sales, Operations/Distribution/Production/Support.  The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner. 
• External: The incumbent is required to interact with customers in a professional manner. 

WORK ENVIRONMENT

• Professional office environment and will require you to interact with customers. 

MINIMUM QUALIFICATIONS

• Excellent verbal communication skills and problem resolution ability required. 
• Familiarity with Microsoft Office products.
• Phone technology experience preferred. 

Education

• High School diploma or equivalent required.  Degree preferred. 

PREFERRED QUALIFICATIONS

• Minimum of three years’ experience in customer service call center environment required.  Experience in food service distribution a plus. 

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND

OCCASIONALLY

WALK

OCCASIONALLY

DRIVE

NEVER

SIT

CONTINUOUSLY

LIFT

1-10 lbs (Sedentary)

FREQUENTLY

11-20 lbs (Light)

OCCASIONALLY

21-50 lbs (Medium)

OCCASIONALLY

51-100 lbs (Heavy)

NEVER

Over 100 lbs (Very Heavy)

NEVER

CARRY

1-10 lbs (Sedentary)

OCCASIONALLY

11-20 lbs (Light)

OCCASIONALLY

21-50 lbs (Medium)

OCCASIONALLY

51-100 lbs (Heavy)

NEVER

Over 100 lbs (Very Heavy)

NEVER

PUSH/PULL

OCCASIONALLY

Climb/Balance

OCCASIONALLY

STOOP/SQUAT

OCCASIONALLY

KNEEL

OCCASIONALLY

BEND

OCCASIONALLY

REACH ABOVE SHOULDER

OCCASIONALLY

TWIST

OCCASIONALLY

MANIPULATE OBJECTS

OCCASIONALLY

MANUEL DEXTERITY

OCCASIONALLY