Datacenter Technician and Linux Support Agent - Full-time

WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.

MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:

Rack and install equipment.

Troubleshoot server hardware and network connections (physically).

Maintain detailed records of work activity and update internal systems with necessary changes.

Install network cables, terminate RJ-45 and fiber as necessary.

Here are your other amazing attributes:

Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.

Excellent written and verbal English.

Must be able to work under pressure when bad stuff happens and get the job done.

Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.

Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.

Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.cPanel/WHM, Plesk, and DirectAdmin control panels

Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.

Iptables firewalls (CSF, APF, etc.)

Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc

MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"

QUALIFICATIONS

• Ability to lift heavy items/equipment weighing up to 50 pounds.
• High school diploma.
• At least three years of related experience preferred but not required.
• Ability to work nights/weekends/holidays as needed.
• Ability to read and follow network diagrams and other charts denoting installation/modification instructions.

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.

With plush benefits, paid vacation time, on the job training, and competitive pay, we believe that KnownHost can be your next home away from home. All our positions are full-time employment, so we expect KnownHost to be your only hosting-related job.

All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!

Apply today and let us get to know you!  

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Compensation details: 40000-52000

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