Senior Manager, Product Management

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

 What you’ll be doing:

• Develop and communicate a clear product strategy and roadmap, aligning it with the company's vision and market opportunities.
• Tailor website experiences to meet the specific needs and preferences of different customer segments.
• Identify key moments of engagement, conversion, and potential friction in the customer journey.
• Continuously monitor and analyze website & customer performance, gathering feedback and data to drive improvements and iterate on product features.
• Implement A/B testing and other optimization techniques to improve website performance and user satisfaction.
• Collaborate with UX/UI designers and developers to iterate on design elements and functionality.
• Lead, mentor, and inspire a team of product managers to deliver high-quality products on time and within budget.
• Conduct thorough market research to identify trends, customer needs, and competitive insights to inform product decisions.
• Collaborate with engineering and design teams to define product requirements, user stories, and specifications.
• Manage product launches, including go-to-market strategies, pricing, and promotional plans to ensure successful market entry.
• Stay updated on industry trends and emerging technologies related to website optimization and user experience.

What you bring to the table:

• Ability to identify and understand internal or external customer needs and interests and deliver customer-centric solutions.
• Dedication to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures.
• Ability to develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions.
• Ability to actively seek new ways to grow and be challenged using both formal and informal development channels.
• Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4 and/or Fullstory.
• Ability to effectively communicate with executive leadership, cross-functional teams, and external partners to ensure alignment and collaboration.
• Proven success in bringing products to market and achieving business objectives.
• Familiarity with A/B testing, SEO, and content management systems.
• Ability to adapt to a dynamic and fast-paced environment.
• Knowledge of agile development methodologies.

What’s needed- Basic Qualifications:

• Bachelor's degree or equivalent work experience
• 8+ years of experience in product management, eCommerce, customer experience, with at least 2 years in a leadership role

What’s needed- Preferred Qualifications:

• Experience in B2B eCommerce is a plus
• MBA

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!