Knott's Scary Farm Guest Experience Supervisor

$20.29 / hour

As a Guest Experience Supervisor (Scary 13) at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit.  You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm.  Previous experience in guest service or hospitality is preferred.  This role is compensated at a rate of $20.29/hour

Knott’s is an equal-opportunity employer. Performers must be at least 18 years old. We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks.

KNOTT'S SCARY FARM EVENT DATES ARE AS FOLLOWS*:
(September) 19, 20, 21, 22, 26, 27, 28, 29,
(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25, 26, 27, 31,
(November) 1, 2
*Event dates are subject to change

• Confidently assist guests with a friendly and approachable demeanor.
• Assist guests with inquiries, directions, and information about attractions, shows, and event offerings.
• Provide accurate and timely information regarding ticketing/pricing, event information, entertainment changes and premium ticketed packages.
• Uphold all event policies and demonstrate a commitment to customer service in all aspects of employment.
• Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions.
• Collaborate with team members to ensure seamless operations and guest satisfaction.
• Uphold Knott's Scary Farm's standards of excellence in guest service delivery.
• Performing other duties as they are assigned which may include supervising a maze venue and assisting with HR related situations.
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• Previous experience in guest service, hospitality, or a related field preferred.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Availability to work evenings, weekends, and holidays, especially during the Halloween season.
• Demonstrated experience leading a multi-disciplined, diverse team.
• Confident Decision-maker with the ability to work under pressure.
• Applicants who are 18 years of age or older.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV.
• Ability to provide record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.