Enrollment Coach

Description

The Enrollment Coach is responsible for assisting traditional and non-traditional students with successfully navigating Rowan College of South Jersey’s enrollment process. This individual will assist applicants with the enrollment steps leading up to registration to include admission, testing, and financial aid, in preparation for the applicant to meet with an Advisor. Additionally, the Coach connects the applicant with student support services and helps to identify potential enrollment barriers in collaboration with the Enrollment Coach Administrator.

Travel will be required, as this position will work on both the Gloucester and Cumberland Campuses.

Examples of Duties

Ensures traditional and non-traditional applicants are prepared to enroll at RCSJ and connects applicants with services associated with the enrollment process and student success.

Provides guidance to a variety of applicants seeking admission and enrollment support.

Provides quality customer service to traditional and non-traditional applicants through a variety of communication methods which include but not limited to phone calls, emails, and text messages.

Utilizes various online solutions such as, customer relations management (CRM) software, to effectively support the needs of traditional and non-traditional student enrollment.

Establishes and maintains a calendar of virtual and in-person appointments as needed, with the goal of assisting applicants to progress through the enrollment process.

Guides students on navigating the RCSJ student portal.

Works collaboratively with various areas within Student Services, and other College departments, to provide accurate information to applicants to address any barriers to entry.

Effectively communicates admissions, testing and financial aid requirements and ensures items are satisfied leading up to advisement.

Assists students with the submission of documents that support college enrollment.

Responds to requests and refers students to institutional resources available to incoming students.

Supports recruitment and outreach strategies to traditional and nontraditional student populations in-person and virtually.

Performs other duties, as assigned.

Minimum Qualifications

Fluency in Spanish language preferred.

High school diploma or GED required; Associate degree preferred

Three years’ experience in a related professional office or customer service environment required. Prior experience in higher ed or educational setting preferred.

Experience with Ellucian Banner, Anthology, or similar ERP system preferred.

Excellent computer skills, including proficiency in all Microsoft Office applications including Word, Excel, and Access

Ability to travel to multiple educational institutions, utilizing personal vehicle for

Ability to work a flexible schedule with varied hours, including nights and weekends, to meet department and College needs

Possess the ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, and colleagues and community partners

Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, faculty, and staff and a commitment to a student-centered environment

If certain conditions exist, this position requires you to have access to personal technological equipment and capabilities to perform your duties.

Supplemental Information

COVID-19 vaccination is a requirement for all positions at Rowan College of South Jersey. New hires are expected to be fully vaccinated before beginning work at the College. For more information about RCSJ’s vaccine requirements, visit the RCSJ Coronavirus Updates website for the latest information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical activity of the position:

Standing

Walking

Talking

Hearing

Repetitive motion of the wrists, hands, and/or fingers such as picking, pinching, typing

Physical requirements of the position:

Light work- exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently

Visual acuity requirements of the position:

The worker is required to have close visual acuity

Workplace conditions of the position:

The worker is not substantially exposed to adverse environmental conditions.

Women and Minorities Encouraged to Apply Affirmative Action/Equal Opportunity Employer

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.