IT Operations Support Technician - Now Hiring

Job Title: IT Operations Support Technician
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57556
Department

This position is within FSU’s (NWRDC)

Responsibilities

This position establishes schedules for computer runs and initiates and monitors the running of computer jobs through the use of automated production software. Controls the correction and re-start of computer jobs through the use of automated production software. Supports mainframe/server scheduler changes and performs QA on any program changes prior to deployment into the production systems. Identifies problems and takes appropriate action in order to ensure timely and error-free service to NWRDC’s customers

Facilitate/perform job implementation and flow modification using automated tools. Create and maintain specialized software calendars and run day requirements to effectively automate the execution of batch cycles. Initiate and verify the successful completion of production cycles through the use of standard enterprise tools. Trains colleagues in methods for performing an effective and efficient job across multi- systems or platforms to include best automation practices. Trains end users on supported standardized workload scheduling, code migration, output retrieval, and associated products. Project leader for automation tasks and special projects. Participates in setting automated workload scheduling and code migration change management policies to ensure production consistency and accuracy are reached at the initial setup and database levels.

Assist with the consolidation of technical data processing information from a variety of automated sources into daily and weekend schedules for production cycles on multiple systems and platforms. Coordinates and participates in production implementations, upgrades, and testing of automated workload scheduling software and code migration products or systems events. Communicates on a regular basis with subsection team members, system programmers, applications developers, and end-user offices.

Responsible for output archival retrieval and report retention definitions. Must be available for on-call and /or overtime duties as required. Handles other related duties as required.

Responsible for creating/submitting production reports to management and maintaining Scheduling Subsection procedures. Design and maintain schematics, graphs, worksheets, and presentations of all workflow processes. Present schematics in open meetings. Assist the Scheduling Subsection supervisor with performance metrics and service level agreements as needed. Utilizes the latest software tools to develop run-time improvement suggestions for the Production Control Administrator.

Executes code migration requests in a timely manner. Handles security requests within the code migration software. Responsible for manual code migration requests for the FLDHSMV mainframe and the FDOT BJS platform.

Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge, and competencies, specifically as they relate and add value to the job and workplace. NWRDC provides support for a wide range of state and local government, as well K- 20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for the operations of the State of Florida.

Qualifications

High School Diploma or equivalency and three years experience or a combination of post high school education and experience equal to three years.

Ability to obtain the Security Awareness Training Certification

Preferred Qualifications

Three years minimum data center/job scheduling experience.

Helpful

Who is an ideal candidate for this position?

Individual should be a self-starter, willing to work Monday – Friday 8:00am – 5:00pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at anytime you are not scheduled to work). Individual should have at least 3 years minimum data center/job scheduling experience. Report to duty during a natural disaster such as a hurricane, flood, or other emergency.
What is a typical day in this position?

Individual will establish schedules for computer runs utilizing automated production software through the use of automated production software. This area supports mainframe/server scheduler changes and performs QA on any program changes prior to deployment into the production systems.

What can I expect in the first 60-90 days?

Individual will be provided a 16 weeks training program.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for and , or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a Level 2/CJIS.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: .