Associate Field Service Specialist, Switchgear

Associate Field Service Specialist, Switchgear

Work Mode: Remote

Location: Kohler, WI

Opportunity

Provide superior world class technical support to distributors/customers and assist in conducting

preventative maintenance, system upgrades, and field start-ups for the entire KOHLER

generator paralleling switchgear product line. This position will require approximately 55 – 70%

domestic and international travel.

Specific Responsibilities

• Provide technical support to Distributors, Direct Customers, Electrical & General Contractors, as well as internal customers.
• Create cases to track open issues and ensure timely resolutions for all customer requests.
• Assist Field Service Specialists with the completion, documentation, & operator training of field start-ups/commissioning, system modifications, and preventative maintenance.
• Track and provide documentation corrections for proper document revision updates.
• Assist engineering team in conducting & documenting factory testing and customer witness testing.
• Conduct wiring checks to verify control power distribution and component operation using proper test equipment. (0-125VDC & 0-13.2kVAC)
• Understand concept of PLC and HMI software programs and how they are used within our products.
• Verify correct operation of control components including but not limited to PLC, HMI, metering, protective relays, circuit breakers, etc. per the approved contract drawings.
• Verify correct operation of all communication circuits including but not limited to Ethernet (TCP/IP), RS232/485, Modbus, Modbus+, fiber, BACnet, customer SCADA systems, etc.
• Work with Kohler distributors to verify operation of generators, ATS’s, remote annunciators and other peripheral devices connected to generator paralleling switchgear.
• Maintain documentation, customer signoffs, trip reports, drawings, sequence of operation, component serial numbers, system setpoints, software/firmware versions, etc.
• Understand functionality of all components within and connected to switchgear systems, including but not limited to generator/alternator, voltage regulators, generator controllers, automatic transfer switches, etc.
• Understand and tune generator speed and voltage biases for proper synchronizing, loading/unloading, and KW/kVar sharing.
• Submit customer feedback to quality department to formally track product issues.
• Provide feedback regarding design of switchgear systems, including but not limited to, PLC and HMI programming, circuit design, sequence of operation, etc.
• Review and process switchgear warranty claims.
• Understand governing codes related to industries where generator paralleling systems are installed (i.e. – NFPA110, etc.).
• Work on special projects as required.

Skills/Requirements

• Must be hard-working, reliable, customer focused, quality driven, and resourceful.
• Minimum of an Associate degree in Electromechanical Design, Electronic Engineering Technology/related field is required.
• Bachelor’s degree in Electronics, Electrical Engineering or Electrical Engineering Technology is highly preferred.
• Up to 2 years’ experience in testing of transfer switches, protective relays, paralleling switchgear or other electrical power distribution equipment is preferred.
• Understanding PLC and HMI programming is preferred.

The hourly range for this position is $25.55 - $31.95. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.  So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal and the .