Property Administrator

Property Manager Responsibilities:

• Implement marketing strategies to achieve occupancy targets.
• Advertise and fill vacancies, obtaining referrals from existing tenants.
• Process applications, conduct applicant follow-ups, and facilitate property viewings.
• Interview, qualify, and place tenants, maintaining updated availability reports.
• Maintain optimum rental capacity and track market conditions.

Customer Service:

• Manage incoming calls, generate sales leads, and assess customer needs.
• Build trust through open communication, providing accurate information.
• Meet sales targets and handle customer complaints promptly and effectively.
• Record interactions, process accounts, and ensure compliance with communication procedures.

Administrative Tasks:

• Negotiate, prepare, and enforce leases, completing necessary paperwork.
• Collect security deposits and ensure premises readiness for new occupants.
• Maintain statutory records, enforce rental agreement terms, and ensure legal compliance.

Financial Management:

• Set rental rates based on market research, manage monthly statements, and ensure timely payments.
• Minimize rental arrears, coordinate default proceedings, and manage expenditures.
• Prepare budgets, analyze variances, and maintain accurate financial records.

Tenant/Resident Relations:

• Orient new tenants, address resident complaints promptly, and enforce occupancy policies.
• Maintain timely communication with residents and tenants.

Maintenance Oversight:

• Monitor and complete maintenance and repairs cost-effectively, ensuring premises security.
• Organize inspections, implement preventative maintenance, and oversee improvement projects.
• Negotiate and manage contracts with vendors.

Requirements and Skills:

• Understanding of financial, marketing, and customer service principles.
• Knowledge of budgets, contracts, building maintenance, and property management software.
• Proficiency in MS Office, communication, negotiation, planning, and organization.
• Attention to detail, resource management, data collection, and supervisory skills.
• Familiarity with LoopNet, Excel/SmartSheets.