Order Management Specialist

Position: Sales Desk Professional/Order Management Specialist 

Duration: ongoing and possibility of being brought on perm

Location: Hebron, KY

PR: $24/h no flex! (Flat rate)

Must Haves:

•  OR 2-3 years of experience in a help desk, service desk, sales, or call center environment
• MS Office Suite proficiency – must be advanced in MS Outlook and MS Excel
• Experience using SAP
  • Order Entry/Order Management
  • Understand shipping terms
• Experience using ERP or MRP Systems
• Strong reliability, ownership, and proactive problem solving
• Must know EDI, preferably on the inbound side and with knowledge of how the customer master set up affects the data flow.
• Experience with large customer order management

Plusses:

• Bachelor’s Degree
• Sales experience within a call center environment
• Automotive industry experience
• Experience using Salesforce and/or New Voice Media
• MS Excel (v-look ups, pivot tables, conditional formatting)

Day to Day:

Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.

Day to Day %:

• Answering inbound calls – 30%
• Emails from customers – 30%
• Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP – 40%

Main roles and responsibilities include:

• Answer incoming customer phone calls and provide professional first-class sales support.
• Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
• Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.