Help Desk Analyst I

If an innovative and fast-paced work environment sounds exciting, Robert Half might have the Help Desk Analyst job for you. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. Located in Syracuse, New York, the Help Desk Analyst opportunity is a permanent role.

Your responsibilities

- Independently investigate and implement solutions to technical issues

- Offer IT support for operating systems, productivity software, and a variety of other applications used internally

- Help and follow up on technical help tickets submitted via phone, email, and walk-ups

- Pinpoint recurring technical issues and present solutions to address the root of the problems

- Strong familiarity with POS (point of sale)

- Point of sale experience required

- Comprehensive knowledge of Ticketing System

- Familiarity with basic networking concepts

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- 1+ years of prior experience

- Working knowledge of user administration and bug fixing in a client server environment

- Prior experience with IT support ticketing systems

- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement