Backup Scheduling Coordinator

We bring you tomorrow's opportunity, today!

Volt is currently hiring for a Backup Scheduling Coordinator in Wilmington Delaware.

As a backup scheduler, you will lead and optimize all service delivery operations for the service teams. Responsible for meeting customer response times, providing quality customer service, and ensuring all resources are properly setup for customer and onsite services. You will define all scheduling plans for installations, repairs, and preventative maintenance needs.

Responsibilities include:

• Successfully manage communications with customers and internal teams.
• Build relationships with internal business partners to provide top level customer service.
• Select the most cost-efficient field service engineer. This is done based on the services needed, location, and time frame.
• One of the points of contact for repairs and preventative maintenance services for district leadership
• Schedules calls, based on repairs and services, as needed and/or monthly basis.
• Confirm all service plans for customers and field service engineers.
• Provide support to support professionals and management, for any of the following.
  • Document creation for support organizations or external customers, call management, office automation assistant, remote team support.

Requirements:

• Relatable job experience, and/or relatable education.
• Must be proactive in solving business problems.
• Problem solving skills, both customer based and issues technical in nature.
• Possess excellent verbal and written communication, organizational, and attention to details skills.
• May require some higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically, 1-3 years of relevant experience for entry to this level.

Pay Rate: $22.62 per hour, 9am to 6pm Monday-Friday

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW