Property Administrator

We are seeking a dedicated Property Management Assistant to join our team. The ideal candidate will assist in various aspects of property management, including applicant communication, rental application processing, resident interactions, marketing support, and administrative tasks.

Key Responsibilities:

• Contact applicants, conduct intake interviews, and compile Move-In (MI) files for review.
• Answer phones in a courteous and professional manner, providing information and assistance as needed.
• Greet applicants, residents, and vendors warmly and professionally.
• Support the Community Manager and/or Leasing Director in marketing efforts, such as mailing marketing materials and tracking marketing efforts.
• Meet with prospective tenants and provide tours of available units, highlighting property features and amenities.
• Accept rental applications, ensuring they are completed thoroughly and accurately.
• Assist in entering pre-applications into the waitlist software system and manage waitlist communications.
• Initiate calls to waitlisted applicants for vacant units and track responses.
• Aid in scheduling certification appointments, collect necessary data for applicant certification, and process applicant files for approval.
• Coordinate application background screening and approval processes.
• Receive and complete resident work orders, maintaining the Work Order Logbook.
• Prepare and deliver general notices as needed by the Community Manager.
• Collect rent payments and security deposits under the supervision of the Community Manager.
• Maintain resident files, storing all relevant documentation accurately and securely.
• Coordinate resident social functions and communications to enhance community engagement.
• Perform other job duties as required to support property management operations.

Requirements:

• High school diploma or equivalent; additional education or certification in property management is a plus.
• Proven experience in customer service or administrative roles, preferably in a property management or real estate environment.
• Strong communication skills, both verbal and written, with a professional and courteous demeanor.
• Excellent organizational and multitasking abilities, with attention to detail.
• Proficiency in computer applications such as Microsoft Office Suite and property management software.
• Ability to work collaboratively in a team environment and independently as needed.
• Knowledge of rental application processes, background screening procedures, and lease agreements is advantageous.
• Familiarity with property marketing strategies and social media platforms is desirable.
• Flexibility to work occasional evenings or weekends for resident events or urgent property matters.