Supervisor., Heavy/Specialized Operations

Title: Supervisor, Heavy Specialized Operations

Location: Jacksonville, FL or Rockford, IL

Schedule: Monday - Friday 8am-5pm

What work will you perform?

Supervise the day-to-day operations of the Heavy Haul department. Provide support to the Agents and BCO's when needed assisting with problems, questions, and covering or finding loads. Focus on improved customer service, equipment utilization, systems enhancements/development, and load compliance control. Instruct and enforce company policies.

Essential Responsibilities:

• Assist BCOs who are looking for available loads.
• Assist agents who are looking for available trucks, customers, needing help.
• Ensure that all operational guidelines are followed relating to safety, inspections, customer requirements, company policy, and State/Federal DOT regulations.
• Monitor Random Drug Test notifications and completion for HH BCOs.
• Provide proper training and leadership to the Operations staff for continued growth and development.
• Supervise and maintain agent/BCO classification program.
• Monitor and track weekly/monthly reports dealing with load count, retention, revenue figures, equipment types, phone reports, drug testing, ISO CSIRS, ISO QIPS, attendance, vacations, and industry trends.
• Provide leadership to the division/department, supervise resources to provide proper coverage in the department, establish goals, monitor goals, and delegate assignments.
• Keep equipment list current and updated using the web directory.
• Investigate, document, and resolve complaints from BCOs and Agents as they relate to operational procedures.
• Schedule and hold monthly department meetings and keep open lines of communication.
• Interview BCO's to determine classification upgrades or suspensions from hauling specialized freight.
• Complete reviews as required.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Landstar Heavy Haul Operations in the Jacksonville Service Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Minimum Experience and Education:

• High-school Diploma or Equivalent
• 6 months experience working with Heavy Haul Specialized Logistics.

Preferred Experience and Education:

• Supervisory or Leadership experience

Knowledge, Skills, and Abilities:

• Excellent communication skills, verbal and written.
• Extensive knowledge of Heavy Specialized Operations and requirements
• Previous Heavy Haul experience required.
• Excellent organizational skills
• Able to travel when needed and be on-call 24/7.
• Limited weekend travel and coverage
• Working knowledge of Excel, Word, AS400
• Must have an excellent understanding of U.S. geography and North America
• Must be able to give presentations to groups of BCOs, agents, and customers.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch Fortune 500 company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to .

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

• Landstar System, Inc., 1000 Simpson Rd, Rockford, Illinois, United States of America
• Landstar System, Inc., 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America