Senior Fraud Data Analyst

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

The Senior Fraud Data Analyst will support the Fraud Prevention team by conducting data driven analysis to better understand Patelco's fraud exposure, understand the Fraud Prevention Team's operational performance, and identify areas of improvement with the Fraud Prevention realm. This person will work cross functionally with multiple business teams to understand their products and the data related to them. This position requires to work closely with technology teams to understand available data, locate pertinent data and improve Patelco's overall data infrastructure and data availability in relation to the Fraud Prevention team.

The ideal candidate for this role has a solid understanding of data analysis and reporting techniques, including solid SQL knowledge and familiarity with data visualization tools such as Tableau or similar. They will be able to extract data synthesize insights and clearly convey their insights to management and coworkers.

• Creates, maintains, and produces regular reporting to measure various aspects of Fraud Prevention performance.
• Partners with business and technology stakeholders to understand the data landscape related to fraud and implement changes necessary to create a complete picture of fraud for Patelco.
• Performs in depth analysis on large data sets related to fraud, transactional and account data.
• Analyzes historical account, transaction, and fraud data to understand the impact of proposed product, feature and control changes on fraud exposure and performance.
• Uses data driven methods to analyze the effectiveness, ideate iterative improvements, and identify gaps in existing fraud controls.
• Independently creates regularly delivered dashboard to enable Fraud Prevention management to effectively manage the team and overall fraud business.
• Creates regularly delivered dashboards to communicate fraud performance to executive management.
• Uses data driven methods to identify fraud trends and validate fraud trends identified by fraud prevention.
• Supports fraud prevention with ad hoc data and reporting as necessary.
• Leads implementation of new fraud tools from a data and analysis perspective to ensure all necessary data is being captured and made available for analysis.
• Performs data analysis to assess the value of existing vendors and fraud solutions and to estimate the impact of potential new vendors and solutions.
• Forecasts losses based on both historical data and partial actual data
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
• Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.

• This role is based in our Dublin, CA Headquarters.
• 5+ years of professional experience as a data analyst at a financial services or fintech company
• Bachelor's degree in a technology or quantitative field (computer science, information systems, mathematics, statistics, physics, economics, etc.)
• Advanced proficiency in Microsoft Office programs (Word, Excel, Outlook)
• Advanced proficiency using in data analysis using Tableau, SQL, and other data analysis techniques
• Experience with data visualization tools such as Tableau or others is a must
• Expert understanding of financial services and banking products and the data associated with them including deposit products, payment card products and money transfer products such as ACH, Zelle, wires, etc.
• Strong knowledge of data related to website and mobile application usage
• Strong understanding of data architecture including identifying relevant data in diverse data sets, determining keys and methods to use to join data and ability to suggest designs for fraud related data marts
• Experience with the creation of forecasts of fraud related losses based on both historical and partial actual data, including design, or forecasting methods
• General understanding of fraud methods and concepts related to financial services and banking
• This position is eligible for hybrid work arrangements.
• Prolonged sitting throughout the day performing data entry at keyboard/monitor/desk.
• Occasional movements throughout the department to interact with staff and accomplish tasks.

$86,753 - $108,439 / per year

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development:

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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