Shelter Support Specialist (Midnights)

Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

• Ensure daily paperwork is completed in accordance with procedure
• Maintain shelter policy without discrimination
• Assist with menu planning
• Supervise common areas, dorms, lounges, clothing closet, and laundry room
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required, including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen; assist with daily cleaning as needed
• Floor upkeep, including dining room, office, laundry room
• Accurately track resident medications that are under the supervision of The Salvation Army
• Clean empty rooms once resident has exited as needed
• Communicate shelter supply needs to maintenance or corps officer
• In absence of cook, perform kitchen duties
• Help to resolve conflicts between residents
• Remain on duty until replacement arrives
• Perform other duties as assigned

Additional Responsibilities:

• Handle donations as needed
• Ensure client chore are completed in a timely fashion
• Process in-take and exit paperwork as needed
• Help with shelter and social services laundry upon request

Qualifications:

Education/Experience:

• High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1 or more years working in a shelter type environment
• Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes

Skills, Knowledge & Abilities:

• Have and maintain ServSafe Certification, or ability to acquire certification within 1 year

Computer Skills:

• Basic knowledge of Microsoft Office 365
• Knowledge of TEAMS and SharePoint

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days