Network Operations Engineer / Watch Officer Level 1

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

Job Title: Network Operations Engineer / Watch Officer Level 1

Position Summary:

The Network Operations Engineer/Watch Officer will play a critical role in our Network Operations Center, monitoring, maintaining, and improving our network infrastructure to ensure optimal performance and availability. This role involves a blend of technical expertise, incident management, and communication skills to keep our systems running smoothly around the clock.

Primary Responsibilities:

Monitor network performance and integrity, addressing potential issues proactively with adherence to service level agreements (SLAs).
1. Respond to network incidents in a timely and effective manner, identifying root causes, and implementing corrective actions.
2. Perform regular system checks, troubleshooting network hardware and software issues.
3. Develop, implement, and maintain policies and procedures for network administration, usage, and disaster recovery.
4. Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
5. Design, configure and test networking software, computer hardware, and operating system software.
6. Provide on-call support for network issues that occur outside of regular office hours.
7. Collaborate with other team members and stakeholders to identify opportunities for network optimization.
8. Participate in regular security audits and follow company protocols to address identified issues.
9. Document all actions taken during problem resolution in appropriate internal tracking systems.
10. Communicate effectively with team members and other stakeholders to ensure smooth operation of the network.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2. At least 3 years of experience in a network operations role, preferably in a NOC environment.
3. Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
4. Solid background in network administration and architecture.
5. Proficient in network diagnostic and monitoring tools.
6. Ability to diagnose and troubleshoot technical issues.
7. Excellent communication skills with the ability to explain technical concepts in a clear manner.
8. Strong problem-solving skills and attention to detail.
9. Professional certifications like CCNA, CCNP, CCIE or similar are a plus.
10. Familiarity with security frameworks (e.g., ISO 27001, NIST, CIS) is preferred.

Physical Requirements:

1. Ability to sit and work at a computer for extended periods.
2. Availability to work in shifts or provide after-hours support as needed.

Location: Arlington, VA

Physical Requirements: N/A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
• Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
• Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options
  

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

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