Banquets Server

Summary

The Banquet Server will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio/visual equipment. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean and safe environment.

Duties/Responsibilities

• Provide guests with a fun, friendly, and helpful experience.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.
• Always works as a team player. Is capable of being cross-trained at the discretion of management.
• Displays knowledge of proper food presentation including handling, garnishing and serving of all food items.
• Follow standard department and Casino policies and procedures.
• Adheres to all rules, policies and regulations as stated in the Soboba Casino Employee Handbook.
• Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.
• Keep work stations and inventory stocked and organized performing side work as assigned by supervisor.
• Responsible for proper serving techniques and customer service satisfaction.
• Provide timely service, coordinating work with back-of-the-house employees and other coworkers.
• Bus, clean and set tables when and if necessary.
• Keep work station area well stocked, clean and prepared for shifts.
• Prepare condiments, coffee.
• Maintain knowledge of Casino and department promotions, programs, and services.
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards.
• Is willing and capable of following directions from Leadership team at all times
• Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available.
• Responsible for assisting with planning events, preparing and cleaning up the event, serving guests, and responding to questions, complaints and special requests.
• Greeting guests as they enter a venue and helping them to find their seats.
• Support other Team members to ensure guest satisfaction.
• Assist with the complete setup and breakdown of the banquet area.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. (Scheduling is based on the needs of the Casino.)
• May need to drive company vehicle to move equipment from different properties (Casino, Soboba Springs Golf Course, Reservation, etc.).
• Perform special projects and other responsibilities, tasks, or duties as requested.
  

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 18 years of age, or older.
• High School Diploma or GED equivalent preferred.
• Previous food and beverage or guest service experience, preferred.
• Excellent verbal skills.
• Ability to tactfully and diplomatically deal with the staff. Must possess a high regard for guest service.
• Must be able to prioritize multiple tasks within a fast-paced work environment.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.

• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
• Ability to obtain and maintain TIPS certification (Training for Intervention Procedures).
• Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.
• California Driver’s License and a clean driving record (less than 3 points) preferred, but not required. Only requested if needed to drive company vehicle.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

· 401k Plan

· Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance

· Medical, Dental & Vision paid for the employee

· Employee Assistance Program

· Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)

· Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

· Reward and Recognition Program (Quarterly, and Annually)

· Team member Incentives

· Discounted Team member meal