Team Lead Property Desk Adjuster (Full Time Staff)

Overview:

The Team Lead will investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with client guidelines. The Team Lead will lead a time that provides timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production. Must have property claim handling experience.

Key Responsibilities:

• Monitor the day-to-day operations for the claims staff.
• Daily claims focus, assisting with allocation of claims.
• Ongoing feedback to management and client(s).
• Provide management oversight of claims files.
• Responsible for employee timecards and PTO requests, notifying Management as necessary.
• Assist client with escalated queries and provide suitable query resolution.
• Contribute toward continuous improvement and innovation at process and procedure level.
• Assist with interviewing and staffing needs.
• Other duties as assigned.

Qualifications:

• Bachelor’s Degree
• 5+ plus years of related property claim handling experience
• Experience leading a team preferred
• GuideWire experience required
• Xactimate estimating experience required
• Must hold a valid claims adjusting license
• Familiar with a variety of field concepts, practices and procedures
• Ability to speak Spanish a plus

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