Sales Support

Are you customer focused and enjoy helping others? Do you find it exciting to meet new people and are an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?

If you answered yes to any of the questions above, then we need you as our Sales Support representative! See the details of the position below.

Job Description
Our Sales Support representative would facilitate a working relationship between customers (B2B and End Users) and the rest of the Airmax team by being a critical contributor in providing excellent customer service and having open communication.

Here are some examples of the actual work your day would include:

• Assist outside sales team as needed to provide industry leading customer experiences
• Provide superior customer service to our domestic and international dealers, distributors, pros, and end users via phone and e-mail by placing orders, preparing quotes, communicating expected delivery dates, and troubleshooting products
• Research warranties and create product returns when necessary
• Provide status updates on repairs and warranty work to customers
• Create aeration layouts for dealers and consumers
• Review metrics to improve and adapt
• Collaborate cross-departmentally when needed to support customers

You would also be responsible for assisting with other projects/tasks, listed below:

• Verify MAPP compliance
• Review web, EDI, SWAG, and SPS commerce orders
• Coordinate our CAST training sessions
• Arrange for customer visits (reserve accommodations, book/prep conference rooms, organize meals, etc.)
• Research and communicate information on backorders
• Conduct private label maintenance
• Connect end users with dealers/installers in their area and online
• Send invoices as needed
• Research fraudulent orders
• Other various administrative tasks

Don't know about ponds? That's ok! You'll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of Airmax's proactive approach to pond management.

Hybrid Position
Our Sales Support role is a full-time/year-round position that is hybrid. It offers time to work both at home and onsite at our headquarters, 15425 Chets Way Armada, MI 48005. When working from home, employees must be able to meet the standards of The Pond Guy's telecommuting policy which include internet speeds and workspace requirements.

Availability
You must be available to work an 8-hour shift between the hours of 8am – 5pm, Monday – Friday.

Job Requirements
To be successful in this role, you need to have a certain amount of knowledge and skills:

• 2-3 years of sales or customer service experience in B2B realms preferred
• Technical background is a plus
• Excellent written and verbal communication skills
• Proficient computer knowledge in Microsoft Office, knowledge in Salesforce a plus
• Hands-on mind set with ability to work in an office environment

This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for typing for long periods of time. In addition, portions of the training require Sales Support to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.

We need a Sales Support representative that has a positive attitude and the words "can't" and "impossible" are not a part of your vocabulary. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day-to-day tasks.

Compensation
This is a full-time hourly position with the base pay of $21 - $25/hour based on experience. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Referral program with opportunities to earn up to $1,000 per referral
• Additional Training Programs: Career Development and Department Shadows

Company Overview
TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.

TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and help each other grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.

Company Divisions
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. – direct-to-consumer. thepondguy.com
The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position
Step 1: Submit Resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Reference: 300000_305_Sales Support - Airmax