Customer Service Representative

Who you are: An outstanding individual who brings enthusiasm to your group. You are motivating and inspiring. You get satisfaction from helping others and enjoy interacting with people. Your organization skills are top tier, and you strive to have a positive impact on other people.

Primary Purpose:

The primary purpose of the Customer Service Representative position is to work closely within the Customer Team to provide excellent sales support to our customers and sales professionals. The position will have the ability to work cross-functionally throughout the organization, as well as the ability to interface with external partners and customers to promote the company and assist with customer service activities.

Job Highlights:

• Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels.
• Develop in-depth knowledge of the quoting, sales order entry, warranty, returns, replacement, and freight claims processes.
• Teach and help customers and other sales professionals understand processes; including Orion’s Terms and Conditions and Warranties.
• Maintain a high level of knowledge of Orion’s products and services.
• Create and maintain exceptional customer experiences and continuously build relationships with Orion’s partners.
• Interface effectively with all other business units (Finance, Accounting, Sales Support, Manufacturing, etc.) to meet business needs with high levels of integrity and customer service

Experience and Qualifications:

• Associate degree in Business Administration or related field, or equivalent years of education and/or experience
• Minimum of a high school diploma or equivalency
• Minimum one (1) year of data entry experience
• Prefer one (1) to three (3) years of experience in Customer Service, Claims Agent (Manufacturing), or relevant experience and/or role
• Exceptional communication skills, both written and verbal
• Effective multi-tasker with great organizational skills
• Proficient in Microsoft Office products (Outlook, Word, Excel, etc.)
• Customer-focused orientation and ability to adapt/respond to different types of characters

Our Vision for a Bright Future: Orion Energy Systems_ Inc. ESG Report.pdf (orionlighting.com)

What we can offer you:

• Health, Dental, Vision insurance starting the 1st of the month following date of hire.
• Company paid benefits start on the 1st of the month following date of hire.
  • Life Insurance
  • Short/Long Term disability
• Company contributions to flex savings and health savings accounts
• Traditional or Roth 401k eligible after 60 days, with company match
• 8 hours of paid Volunteer time per year
• Paid Time Off starts on day 1!

Our Company is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.