Luxury Call Center Representative

Envision yourself as the ambassador of opulence and service excellence, guiding our esteemed guests through an enchanting journey of rejuvenation and indulgence. As a Luxury Call Center Representative, your paramount duty is to orchestrate seamless appointments and provide meticulous assistance, ensuring each interaction resonates with the essence of luxury and anticipatory service.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package to our Full-time employees including health, dental, vision, life, and disability; a competitive PTO offering, as well as 401(k).

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Immerse guests in the unparalleled luxury service.

• Embrace and uphold the esteemed policies of WTS International, embodying them with every interaction.

• Effortlessly handle transactions with finesse, booking appointments for our illustrious spa, salon, and fitness services. Tailor recommendations to fulfill each guest's desires.

• Exude the epitome of grace and professionalism, addressing guest inquiries with unwavering courtesy and resolving any concerns with finesse and efficiency.

• Make judicious financial decisions to safeguard revenues and ensure seamless transactions, while adeptly managing customer accounts.

• Exceed sales goals and objectives with finesse, seamlessly incorporating upgrades and additional services to elevate the guest experience.

• Seamlessly navigate operational systems to book appointments, utilizing platforms such as SpaBiz and other proprietary software.

• Maintain an encyclopedic knowledge of our prestigious products, services, and promotions, showcasing your expertise with every conversation.

• Play a pivotal role in onboarding and training new colleagues, ensuring they imbibe the ethos of luxury and excellence.

• Serve as a vigilant sentinel, promptly reporting any incidents or accidents to our esteemed management team.

• Embrace additional duties as bestowed by the spa leadership, reflecting your versatility and commitment to excellence.

• Perform other duties as assigned.

EDUCATION/ EXPERIENCE

• Prior experience in a luxury call center setting is highly preferred, with a track record of delivering exemplary service.

• Demonstrated customer service prowess within the esteemed confines of a 5-star hotel property, showcasing your ability to transcend expectations.

• A consummate professional with an unwavering commitment to delivering superlative service, capable of exceeding even the loftiest of guest expectations.

• Possess a knack for innovative problem-solving, adeptly navigating challenges while adhering to company protocols.

• A maestro of multitasking, capable of effortlessly juggling multiple priorities in a fast-paced environment.

• Proficient in the realm of MS Office applications, including Excel, Word, and Outlook, elevating your administrative acumen.

• Exemplary verbal and written communication skills, ensuring each interaction is infused with eloquence and charm.

• A meticulous eye for detail, ensuring no aspect of the guest experience is overlooked.

• Possess a profound sense of responsibility and accountability, epitomizing professionalism in every interaction.

Education Requirements:

• A high school diploma or GED is requisite for this prestigious role.

Miscellaneous Requirements:

• Availability that mirrors the operating hours of our esteemed facility, encompassing evenings, weekends, and holidays.

• This role may entail sedentary work, occasionally necessitating the lifting and/or moving of objects weighing up to 25 pounds.

• Proficiency in an array of physical tasks, including reaching, standing, walking, pushing, and pulling.

• Aptitude in utilizing essential tools of the trade, including computers, calculators, fax machines, and copiers.