Customer Care Coordinator

Job Description:

Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience

through elite customer service with professionalism and personalization. The person in this position must be friendly, respectful, and

interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will always represent

the Dynamix brand and assist the clinic by helping promote the Dynamix brand.

Accountability:

● Engage with customer upon entering clinic with direct eye contact and conversation

● Answer phone promptly and with a smile

● Schedule all patients and build WebPT chart with case information

● Send request to insurance center for verification/initial authorization

● Check patient into WebPT on arrival

● Collect co-pay/co-ins on arrival and enter in WebPT

● Balance payment log with collections daily for accuracy

● Schedule out the entire POC with the patient on their first visit or when a new script is provided

● Monitor auth board in G-Drive daily for continued treatment auths

● Keep flow sheets updated with continued auth approvals or denials

● Go into the reception area with new patient and explain all registration paperwork including patient liability

● Scan all registration information, script, cc of insurance card and driver’s license in patients’ chart

● Support patients with billing questions

● Call all scheduled IE patients to confirm arrival time the prior day

● Communicate with referrals to collect script, demographic and insurance information on patients

● Ensure POC is returned and signed by physician in a timely manner before uploading to e-docs

● Pull Claim Delay report from WebPT Billing at least twice a week for action on delay

● Work tasks daily

● Print and mail charts as requested to authorized recipients

● Inform therapists of schedule changes throughout the day

● Collect inventory of all supplies for the clinic weekly for ordering

● Run Missed Notes Report at list 2 times a week and give to therapist

● Review and report to billing on monthly statement reviews

● Monitor clinic for cleanliness and neatness continuously

● Always maintain paperless goal and neat workspace

● Always maintain HIPAA compliance

● Attend and participate in Training Camps

● Participate in company events

Personality Traits

● Highly Organized

● Friendly and interactive

● Punctual

● Flexible

● Dedicated

Dynamix Physical Therapy is an equal opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough orientation program.
• Paid Time Off (PTO).
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• Short and Long Term Disability.
• Personal and Family Medical Leave.