Desktop Support Technician 2

Desktop Technician

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Summary:

Provide Help Desk Tier 1 and Tier 2 support for technical assistance, support of multiple software versions, training, warranty, and maintenance, 8-hours a day, 5-days a week, excluding Federal Holidays. Provide customer assistance and information on warranty service, configuration, installation/implementation, systems administration, database administration, backup /contingency planning, systems management, operation of the contractor-provided software and hardware, and assistance to isolate, identify, and repair failures. Assist users in developing technical processes to streamline and adapt their work processes. Recommend or develop software solutions as well as possible hardware refinements for specific processes used within the 319 CES. Support users in setting up hardware systems including printers, microcomputers, and other peripheral devices. Restore files and databases for users when requested. Adhere to guidelines pertaining to security of assets and proprietary information.

Required:

Secret Clearance

DoD 8570 IAT II (i.e. Security+ certification)

3+ years of experience in a help desk/desktop services environment

What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.